We are committed to achieving the highest standards of quality in the products and services that we provide to our customers. The thrust of Svarn´s quality policy is to improve our Quality Management System continuously in consonance with contemporary global standards. Our quality objectives seek to surpass customer expectations, each and every time.
We shall deliver products and services that meet or exceed the requirements set by our customers and relevant regulatory authorities. We shall comply with all the established procedures, quality standards, safety standards, and regulations.
We are accountable for the quality of our work and will perform to the best of our capabilities at all times. We endorse the Human Factors Principles and duly incorporate them in our approach to quality.
We communicate our Quality Policy to our customers, employees, vendors and partners and solicit their inputs to enable us to meet and better their expectations. We actively promote this policy across all levels of our employees and encourage them to embrace quality as their most significant KRA. We have an open reporting culture whereby we encourage them to report honestly and fearlessly. We encourage sharing of information on quality and always cooperate with quality auditors’ commitments.
We consistently strive to improve our quality through learning, sharing, benchmarking, innovation, and participation in continuous improvement programmes. Our seal of quality shall provide the framework for driving our quality programmes to inculcate a culture of excellence, innovation, and continuous improvement. We shall establish and maintain appropriate controls and conduct periodic reviews of our attainment of set goals.